Hornstein Associates

The Hornstein Methodtm is a customer relationship methodology that emphasizes trust and respect in all forms of marketing, and promotes opt-in relationships between marketers and their customers to maximize customer satisfaction, retention and lifetime value. 

Opt-In / Consensual Marketing presents a new and better way of marketing which:
 
• Is far less wasteful
• Makes more money, achieving substantial immediate and long-term incremental revenue
• Solidifies relationships with customers so they stay longer and buy more!
 
“Consensual marketing is the wave of the future.  I don’t think there has ever been a time when marketers have been more convinced that ‘business as usual’ isn’t going to work anymore.”
— Al Ries
    Chairman, Ries & Ries
 
We Need Sales Today (Or There's No Tomorrow to Worry About)
These are the times of great gnashing of teeth and rending of garments. We hear the wolf breathing outside the door. The question of the moment is, how do we increase sales and lower cost today. The answer, in my experience, is: - the most immediate and effective way to proceed - not what many marketers want to hear.

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The Privacy Policy - A Window into Your Customer-Centric Soul
I believe that customer care is the defining competitive differentiator of the future, beginning right now. And to find out which corporations have the DNA to deliver a defining customer experience, look to their privacy policy.

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Successful Marketing
5/14/2009
Scott will be speaking on successful marketing at the US Pan Asian American Chamber of Commerce Business Opportunity Conference, 5/21/09, 3:30 - 4:30 pm

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CRM Evolution 2009 Conference
5/14/2009
Scott will be speaking on Creating a Competitive Edge for the Post-Recession World, 8/25/09, 10:45 - 11:30 AM

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