Anti-Social Behavior, Again. The results of our 2013 email responsiveness research

Here's an easy question – if you send an email to a corporation do you expect a response?  I do.  In 2002 86% of the corporations on my database replied to my email and gave me an answer (not the same).  This year it's 31%, actually 34% for the Financial Times' Most Respected Companies, Fortune's Most Admired Companies and The Reputation Institute's Most Respected Companies.  It was 20% for Business Insider's Most Hated Companies.

Here's the bad news, and the good news….