The success of marketing innovation correlates with the success of implementing change. Marketing may realize that all systems and processes must be retooled to become more customer centric. However, if the cultural change is not managed successfully, these will be...
Every champion of a product or service believes in their heart that their target is the CEO. They need to find a way into CEO's consciousness. That the illumination of their message will pierce the maelstrom like a lightning bolt and all, from there, will be smooth...
Not all prospects are created equal. Some are ready to buy now, some later, some not at all – yet marketing tends to invest the same in each one, which is inefficient at best. I’d like to suggest a simple 4-step formula that will bring an early identification of...
A data-dollar spent in assiduous customer retention can be well worth it. If you want to identify one of the most powerful tools for assuring long-term customer satisfaction, you'll find it in your database. It's capable of driving the most efficient and effective...
The Lure of the Easy Target
In his second "Smart Marketing" column for the respected print and online publication, Sales & Marketing Management, marketing consultant, lecturer and author Scott Hornstein cautions that successful marketing is based on customers' wants and needs, as articulated...
If I am to believe what I hear, jumping the corporate ranks and getting your message directly into the C-Suite is the manna that will feed a hungry sales force wandering in the wilderness.
YOU'D think that corporations would have already learned that customers want and expect swift responses to e-mail inquiries. Our research on the subject, conducted yearly since 2001, however, has shown just the opposite - a poor trend that is hurting brands.
Customers tell Golden Rule how Golden Rule should market the Medical Savings Account to them.
How and why PR made the difference in the successful launch of the PaperDirect catalog.